What if I the item is Out of Stock and the order goes through? (This should never happen…but if it does)
We will take the blame!
We will contact the customer and let them know that there has been a tragic error and we will do our best to make them happy.
A refund will be given to the customer
When will I (the retailer/brand) get paid?
Payments are made directly to your bank account every week.
You are not invoiced for the orders…you just get paid.
Who is processing the customer’s card?
Charges show up as exchange collective. Exchange Collective is responsible for fraud protection and credit card fees
Who is Exchange Collective?
We are people who feel that brick-and-mortar retailers need a tool to level the playing field to be able to compete with eCommerce and Big Box Retailers. We believe that local retailers are the backbone of our economy. They donate to local charities, they live in your communities, and they care about you.